Snap-on SureTrack Intelligent Diagnostics

Snap-on Tools SureTrack assists automotive technicians in troubleshooting vehicle faults with vehicle-specific verified solutions based on global information from millions of work orders covering car makes and models, symptoms, fault codes and mileage.

SureTrack is integrated into Snap-on diagnostic testers that retrieve information from the cloud via Wi-Fi. Based on car make, model and type, technicians receive detailed information about realistic, previously performed repairs and resolved faults, as well as answers to problems. Thanks to SureTrack, mechanics gain more confidence in their diagnostic work, which saves time.

Information from thousands of car mechanics

With SureTrack, Snap-on Tools offers the most comprehensive source of expert information for professional technicians. SureTrack combines global diagnostic experience with quick repairs and verified part replacement and repair results.

SureTrack is not a forum or a helpdesk. The information comes from millions of work orders from tens of thousands of technicians who have already solved the problems. Thanks to SureTrack, technicians no longer need to search Google for a solution to a problem. The disadvantage of gathering information on the internet is that the data has not been verified by professional technicians.

The diagnostic tester displays a graph showing, among other things, the most frequently replaced parts for certain faults and error codes. Because the data comes from millions of work orders, the information is more reliable and specific than that found on internet forums.

Snap-on SureTrack in practice

Mechanics can access all SureTrack expert information with a single click using the Snap-on diagnostic tester. Selecting an error code displays the most commonly replaced parts, tips and solutions found.

Part replacement reports verified by automotive technicians show successful repairs and highlight which parts are causing problems. This information gives mechanics insight into which parts they need to focus on to resolve a malfunction.

Snap-on Tools continuously scans hundreds of thousands of work orders from thousands of workshops so that the SureTrack database is always up to date with new and current diagnostic details.